Administrative Assistant/Receptionist

Description

**Job Opening: Administrative Assistant / Receptionist** **(Focus on Vehicle Protection)** Be the frontline of our Association. You will be responsible for first contact (in-person and telephone), triaging requests to the Sales and Claims departments, and managing critical processes such as post-sales, retention (cancellations), collections, and logistics of tracking devices. **✅ Requirements and Qualifications:** * **Experience in Vehicle Protection:** (Preferred/Advantageous) Prior knowledge of this industry greatly facilitates adaptation. * **Communicative and Solution-Oriented Profile:** Ability to interact with the public and resolve issues promptly. * **Negotiation and Retention Skills:** Experience overcoming objections to prevent cancellations. * **Collections Experience:** Ability to conduct professional and firm collections. * **Completed High School Education:** (Minimum requirement). * **Organizational Skills:** Ability to manage multiple tasks (registrations, payment clearances, and scheduling). **Key Responsibilities:** * **Customer Service and Triage:** Greet members and route calls to Sales or Claims. * **Management:** Perform post-sales activities, clear payment slips, and update registrations. * **Tracking Device/Anti-Theft Logistics:** Schedule installation and removal of equipment with technicians/members. * **Retention and Loyalty:** Directly handle cancellation requests, focusing on member retention. * **Active Collections:** Contact delinquent members to settle outstanding debts. **⭐ Preferred Differentiators:** * Proactive individual who does not wait for tasks to accumulate. * Clear diction and correct writing (for WhatsApp-based customer service). * Resilience to handle collections and conflict situations. Employment Type: Full-time Compensation: R$1\.820,00 per month Benefits: * Meal allowance * Transportation allowance Experience: * Administrative routines in vehicle protection (Preferred) Work Location: On-site