We are **Tecsidel do Brasil**, a leading company in technological solutions for toll systems. We are pioneers in implementing the most modern vehicle control and toll collection systems, present worldwide. We are looking for a **Junior Support Analyst** to join our Information Technology team, providing basic technical support to users and ensuring the proper functioning of systems and user satisfaction. **Responsibilities and duties** **Your day-to-day at Tecsidel:** * Provide technical support to users via phone, e-mail, or chat, resolving issues related to hardware, software, and network; * Create, register, and update support tickets in the support management system, ensuring proper tracking of requests; * Perform basic diagnostics of failures in systems and equipment, executing simple repairs or suggesting alternative solutions; * Escalate more complex tickets to higher-level support (Intermediate or Senior), when necessary; * Assist users with questions regarding software and equipment usage, advising on best practices; * Monitor ticket resolution until completion, ensuring user satisfaction; * Maintain updated records of recurring solutions and operational procedures; * Support the installation, configuration, and basic maintenance of equipment and software; * Assist in performing backup and restoration processes, according to internal policies. **Requirements and qualifications** **To take on this challenge, you must have:** * Currently enrolled in or graduated from a bachelor’s degree program in Information Technology, Systems Analysis and Development, Computer Networks, or related fields; * Basic knowledge of hardware, software, and operating system support; * Familiarity with networks and IT infrastructure; * Strong communication skills and user-facing service aptitude; * Organization, proactivity, and interest in continuous learning; * Ability to handle multiple demands and prioritize tickets. **Additional information** **What we offer:** * **Salary**: To be agreed upon; * **Benefits**: Transportation Allowance, Meal Voucher (R$ 800.00), Health Insurance (50%), Dental Insurance (Porto Seguro), Life Insurance, Childcare Assistance, Day-off, TotalPass, and partnership with Sesc; * **Work Model**: Remote; * **Working Hours**: Monday to Friday, business hours; * **Location**: South Zone of São Paulo, near São Judas metro station. Job Type: Full-time, CLT permanent contract Pay: R$2,352.00 – R$2,500.00 per month Benefits: * Health insurance * Dental insurance * Childcare assistance * Company mobile phone * Profit sharing * Life insurance * Remote work * Food allowance * Meal voucher * Transportation allowance Selection question(s): * Have you previously worked or are you currently working in technical support (help desk, service desk, or user support)? * When you cannot immediately resolve an issue, what is your typical approach? * How do you organize your support tasks when receiving multiple tickets simultaneously? * Describe an example where you had to assist a dissatisfied or technically challenged user. How did you handle the situation? Work location: Hybrid remote work for São Paulo, SP