Description: Mandatory: * Bachelor's degree in IT-related fields; * Experience with on-site user support (Field Service); * Experience in equipment maintenance and installation; * Knowledge of hardware, Windows operating systems, MS Office, and general software; * Experience using ticket management tools. ServiceNOW experience is a plus; * Basic networking knowledge. Desirable: * Proactivity and autonomy to solve problems on-site; * Good communication and organizational skills; * Flexibility and availability for travel; * Ability to work in a team and collaborate; * Provide on-site technical support by visiting users for system diagnostics and maintenance of software, desktops, monitors, printers, notebooks, mobile devices, and others; * Perform image deployment and equipment setup for use; * Ensure adherence to internal processes and proper documentation of all activities performed; * Evaluate users' equipment requests, identifying their actual needs; * Provide on-site user support and basic training; * Verify IT compliance across units, promoting proactive actions to resolve issues (such as cable organization), and propose improvements; * Ensure timely resolution of service requests; * Contribute to the continuous update of the knowledge base and support the service desk's training; * Support network, telecom, and infrastructure teams on-site (hands and eyes) whenever necessary; * Assist management in project execution and other diverse requirements. 2510240202201828515