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JUNIOR QUALITY ANALYST I

Indeed

Company

Job typeFull-time
Workplace typeOnsite
Experience levelNo experience limit
Education levelNo degree limit

Description

Job Summary: Professional responsible for auditing, diagnosing, and optimizing SAC processes, seeking innovations and supporting the development of new workflow processes. Key Highlights: 1. SAC process audit and optimization 2. Search for innovations and solutions for customers 3. Support in building new workflow processes Responsibilities: * Audit SAC operational interactions/case handling to identify potential deviations; * Complete quality monitoring forms; * Align with leadership to communicate major issues; * Analyze findings and propose action plans; * Suggest new studies for SAC. * Analyze and evaluate SAC process optimization; * Seek innovations and solutions to meet customer requirements and expectations; * Correct or prevent potential impacts by responding to changes or risks; * Evaluate possible cost reductions; * Support supervision in building new workflow processes; * Explore new technologies that enhance process agility. Requirements: * Completed bachelor's degree in Administration, Engineering, or related fields; * Familiarity with marketplace platforms is desirable; * Prior experience in customer service operations (SAC, call centers, after-sales, etc.); * Advanced Excel skills. Minimum Education Level: Bachelor's Degree

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Posted by

João Silva

Indeed · HR

Location

João Silva

Indeed · HR

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