Description
Job Summary:
Professional responsible for auditing, diagnosing, and optimizing SAC processes, seeking innovations and supporting the development of new workflow processes.
Key Highlights:
1. SAC process audit and optimization
2. Search for innovations and solutions for customers
3. Support in building new workflow processes
Responsibilities:
* Audit SAC operational interactions/case handling to identify potential deviations;
* Complete quality monitoring forms;
* Align with leadership to communicate major issues;
* Analyze findings and propose action plans;
* Suggest new studies for SAC.
* Analyze and evaluate SAC process optimization;
* Seek innovations and solutions to meet customer requirements and expectations;
* Correct or prevent potential impacts by responding to changes or risks;
* Evaluate possible cost reductions;
* Support supervision in building new workflow processes;
* Explore new technologies that enhance process agility.
Requirements:
* Completed bachelor's degree in Administration, Engineering, or related fields;
* Familiarity with marketplace platforms is desirable;
* Prior experience in customer service operations (SAC, call centers, after-sales, etc.);
* Advanced Excel skills.
Minimum Education Level: Bachelor's Degree