Support Assistant

Description

The Support Assistant will be responsible for supporting the implementation, usage, and maintenance of the medical ERP system, acting as the point of contact between clinical and medical teams and the system vendor. This professional will play an essential role in user support, team training, resolution of operational issues, system implementations, and technical coordination with the ERP vendor, contributing to process efficiency and correct tool utilization. **Key Responsibilities:** * Provide technical and operational support to users of the medical management ERP system; * Support team training on proper system usage; * Support accurate registration of appointments, shifts, affiliations, and service delivery units; * Identify, analyze, and assist in resolving system problems and inconsistencies; * Act as the focal point for communication with the ERP vendor, opening tickets and tracking solutions; * Support the internal team during implementation, testing, validation, and system improvements; * Document procedures, workflows, and best practices for ERP usage; * Assist in the continuous improvement of operational processes related to the system; Requirements: * Completed or ongoing technical or undergraduate studies in Health Management, Information Systems, Information Technology, or related fields; * Proficiency with systems, technology, and digital tools; * Strong communication skills, organization, attention to detail, and proactivity; * Ability to handle multiple users and concurrent requests; **Advantages:** * Experience with medical ERP systems, hospital information systems, or health management systems; * Knowledge of medical billing workflows; * Prior experience in user support or system implementation; Benefits Check out the benefits we offer to ensure you work with peace of mind, health, and quality of life: ✅ Bradesco National Health Plan – No co-payment, for you to take care of your health freely with coverage across Brazil (after probation period); ️ Bradesco Seguros Life Insurance (after probation period); Mobility Allowance – Ensuring your daily mobility with greater convenience; ️ Meal Voucher of R$ 35.00 per day – Greater freedom to choose where and how to eat; ️‍ ️ Gympass – Access to gyms, studios, wellness apps, and much more, to keep your health on track (after probation period).