Job Summary: We are seeking a professional to lead a team, manage operations, and optimize processes within the People Administration area, with a focus on innovation and continuous improvement. Key Highlights: 1. Leadership and team management in an innovation-driven environment. 2. Opportunity to transform processes using data and AI. 3. A culture that values human talent and creativity. A team driving change We believe in the power of change to generate shared value and success for clients, employees, shareholders, partners, and communities. We operate the world’s largest global network of advanced technology centers and intelligent operations. Transforming industries through innovation We are a global leader in digital, cloud, and security solutions, serving more than 40 industries. Our services span Strategy & Consulting, Technology, Operations, Industry X, and Accenture Song. With over 738,000 people across 120+ countries, we apply innovation daily to drive progress and make the world better for everyone. Join Us – Operations Here, technology empowers people—not the other way around. We use data, innovation, and artificial intelligence to transform how companies operate. Be part of a team that values human talent, fosters creativity, and empowers you to do work that truly matters. **What You’ll Do Daily:** * Maintain active and structured communication with internal and external clients, ensuring continuous alignment of requirements. * Monitor, review, and update SLAs/ANS, ensuring adherence to agreed service levels. * Coordinate, guide, and motivate your team, providing feedback, tracking performance, and supporting development needs. * Proactively monitor operations by analyzing performance metrics, identifying deviations, and leading corrective actions and continuous improvement initiatives. * Collaborate closely with other BPO areas to strengthen cooperation and process efficiency. **In addition, expertise is required in:** * Bachelor’s degree in Administration, Human Resources, or related fields. * End-to-end People Administration processes, including hiring, payroll, vacations, time tracking, benefits, labor relations, and terminations. * Labor and social security legislation applicable to HR routines, with basic knowledge of civil law. * Experience in labor relations and negotiations with internal and external stakeholders, including unions and collective agreements. * Basic accounting knowledge applied to operational HR routines. * Advanced Excel proficiency and intermediate knowledge of SAP and Oracle for management support and analytics. **\#WCO \#LI\-LATAM** * **Benefits:** Medical Assistance – 100% company-subsidized (for employee and dependents) Dental Assistance Meal or Food Allowance – no payroll deduction Life Insurance Private Pension Plan Gympass Discounted company stock purchase option Pharmacy Discount\* Childcare Assistance\* Language school partnership\* Extended Maternity and Paternity Leave Profit-Sharing Program (PPR)\* + As per current policy Location: Nova Lima – MG \| Fortaleza – CE On-site model (first three months fully on-site, then hybrid) We seek professionals aligned with our values—collaborative, excellence-oriented, and innovative. We value competencies regardless of race, age, gender, sexual orientation, religion, disability, or political belief. We recognize individuals’ unique characteristics, respect differences, and invest in an increasingly inclusive environment.
João Silva
Indeed · HR
João Silva
Indeed · HR
