Refrigeration Technician

Description

Job Summary: We are seeking a Refrigeration Technician to support departmental routines, assisting with information organization, demand tracking, activity support, customer service, and problem resolution. Key Highlights: 1. Customer service and technical support, with versatility across functions. 2. Problem analysis, interpretation of engineering drawings and electrical schematics. 3. Opportunity to apply technical knowledge in refrigeration. **Since 1995, Plotter Racks has developed solutions for commercial and industrial refrigeration, operating across Brazil and multiple countries in Latin America.** To join our team, we seek a Refrigeration Technician to support departmental routines, assisting with information organization, demand tracking, and activity support. **Responsibilities** a) Customer service, answering inquiries and providing technical consultation; b) Functional versatility and support for internal and external services; c) Operation of after-sales service registration platforms including NEO, Produtivo, Espresso, and others; d) Assistance in identifying, verifying infrastructure, and accrediting authorized service networks; e) Project handover: Joint action with local technical assistance and installation managers; f) Analysis of issues related to system operation and generation of resolution alternatives; g) Direct on-site problem resolution; h) Analysis and validation of part warranty claims; i) Interpretation of execution project documents, layouts, piping routes, pipe diameters, and refrigeration system components; j) Interpretation of electrical schematics and equipment flowcharts. **Requirements:** Technical course in Refrigeration, Mechanics, Electrical Engineering, or Electromechanics; Good communication skills; Willingness to travel; Valid driver's license. **Preferred Qualifications:** Familiarity with platforms NEO, Produtivo, and Espresso; Experience in report writing. Minimum Education Level: Technical Course Desired Education:* Electromechanics, Technical Course * Electronics, Technical Course * Mechanics, Technical Course * Electrotechnics, Technical Course Driver's License Requirement: B Willingness to Travel * Health Insurance * Dental Insurance * On-site Meal Allowance * Parking * Attendance Incentive Program * Transportation Voucher * Life Insurance * Profit Sharing