Mobility Consultant

Description

Job Summary: Customer service for car subscription services, contract follow-up, collections, and lead handling. Key Highlights: 1. Exclusive customer service through multiple channels 2. Contract management and compliance monitoring 3. Negotiation and persuasion skills Position: Mobility Consultant Location: Belo Horizonte Main Responsibilities: * Provide exclusive customer service and deliver information to car subscription customers via phone, WhatsApp, email, and in person. * Register customers and cards in the management system. * Monitor active contracts to ensure compliance. * Contact non-compliant customers for contract collection. * Handle leads. * Perform annual adjustments. * Monitor vehicle mileage to ensure adherence to contractual terms. * Prepare spreadsheets and forward payment invoices. Requirements: * Familiarity with any management system and Microsoft Office suite. * Customer service skills. * Negotiation and persuasion abilities. * Prior experience in public-facing roles and sales is preferred. Salary: To be negotiated Working Hours: 8:00 AM to 6:00 PM (Monday to Thursday); 8:00 AM to 5:00 PM (Friday); Benefits: Transportation allowance/fuel subsidy, Meal/food allowance, Health insurance, Dental insurance, Group life insurance, Benefits club, Performance-based bonus. Minimum Education: High School Diploma (Secondary Education) * Meal allowance * Transportation allowance * Fuel subsidy * Medical assistance * Dental assistance * Performance-based bonus