Customer Service - Lokamig

Description

Job Summary: Serve as the primary B2B customer service channel, handling requests, inquiries, and complaints; managing contracts; and supporting customer retention strategies within Integrated Logistics. Key Highlights: 1. Opportunity to work in the Integrated Logistics sector 2. Central role in B2B customer relationship management and retention 3. Team-based work to ensure customer satisfaction At the **Tora Group**, drive, partnership, and collaboration propel us forward. Our success stems from what we build together! We believe in developing people and leaders. We pursue excellence, outstanding results, and innovation in the Integrated Logistics sector. If you want to join a team that fosters growth, this is your place! Grow with us. Learn about this opportunity! **CUSTOMER SERVICE** Company: Lokamig Location: Belo Horizonte / MG **WHAT WILL YOU DO DAILY?** Key responsibilities include: Serving as the primary post-contract customer service contact for the client portfolio, logging and resolving requests, inquiries, and complaints within SLA timelines, with follow-up until resolution. Managing contract validity periods, price adjustments, renewals, and terminations; identifying cancellation risks; and supporting processes such as vehicle replacement and return. Collaborating cross-functionally with internal departments to ensure information clarity, requesting status updates, and maintaining up-to-date CRM records and reports. Monitoring tickets and performance metrics, supporting satisfaction reporting, preparing meeting materials, and contributing to customer retention and commercial support strategies. **WHAT DO YOU NEED TO STAND OUT WITH US?** * Completed High School education; * Prior experience in B2B customer service; * Basic to intermediate Excel skills; * Technical or undergraduate studies in Administration, Management, or related fields (preferred, but not mandatory). **WORK SCHEDULE:** 8:00 AM to 6:00 PM, Monday to Thursday; 8:00 AM to 5:00 PM on Friday. **WHAT DO WE OFFER YOU?** * Meal/Voucher Allowance; * Mobility or Transportation Allowance; * Health Insurance; * Dental Insurance; * TotalPass; * Life Insurance; * Benefits Club; **WORK LOCATION:** R. Jaceguai, 208 - Prado, Belo Horizonte - MG, 30411-073 This position is open to persons with disabilities and INSS-rehabilitated individuals. Minimum Education Level: High School (Secondary Education)