Guest Services Manager

Description

Job Summary: Lead the front desk team and ensure excellence in guest service within a dynamic hotel environment focused on quality. Key Highlights: 1. Opportunity for a team leader in hospitality 2. Ensure excellent guest service 3. Management of departmental indicators and results EMPLOYMENT OPPORTUNITY \| FRONT OFFICE MANAGER – VIVENZO HOTELS Do you have experience in hospitality, enjoy leading teams, and ensuring excellent guest service? Then this opportunity may be for you. Position: Front Office Manager – CLT Salary: R$ 4\.000,00 Schedule: 6 days on, 1 day off Work locations: Hotel Vivenzo Savassi Rua Antônio de Albuquerque, 54 – Savassi – BH/MG Or Hotel Gran Vivenzo Av. Cristiano Machado, 3030 – União – BH/MG What will you do? * Lead and supervise the front desk team * Ensure high-quality guest service * Organize team schedules and routines * Monitor check\-in, check\-out, and guest requests * Resolve incidents and support the team with daily needs * Ensure compliance with hotel standards and procedures * Support management of departmental indicators and results What are we looking for? * Experience in hospitality or front desk leadership * Knowledge of the **Volux (hotel management system)** * Leadership profile and strong communication skills * Organization and accountability * Problem-solving ability and guest interaction skills * Flexible availability Benefits that make a difference: * On-site meals * Commuter allowance or fuel assistance * Life insurance * Unimed health plan (after 3 months – spouse and children) * Odontoprev dental plan (after 3 months) * SESC membership * Quarterly performance bonus * Daily bonus Compensation: starting from R$4\.000,00 per month Benefits: * Medical assistance * Dental assistance * Fuel assistance * Free parking * Profit-sharing program * Life insurance * Commuter allowance Work location: On-site