GUEST SERVICE MANAGER

Description

Job Summary: Front Desk Manager to lead the team, ensure excellence in guest service, and manage check-in/check-out operations and daily tasks. Key Highlights: 1. Lead the team and ensure excellent guest service 2. Manage front desk routines, check-in/check-out, and daily tasks 3. Support sector performance indicator and results management EMPLOYMENT OPPORTUNITY | FRONT DESK MANAGER – VIVENZO HOTELS Do you have experience in hospitality, enjoy leading teams, and ensuring excellent guest service? Then this opportunity may be for you. Position: Front Desk Manager – CLT Salary: R$ 4.000,00 Schedule: 6 days on, 1 day off Work Locations: Hotel Vivenzo Savassi Rua Antônio de Albuquerque, 54 – Savassi – BH/MG Or Hotel Gran Vivenzo Av. Cristiano Machado, 3030 – União – BH/MG What You Will Do: * Lead and supervise the front desk team * Ensure high-quality guest service * Organize team schedules and routines * Monitor check-in, check-out, and guest requests * Resolve incidents and support the team with daily needs * Ensure compliance with hotel standards and procedures * Support sector performance indicator and results management What We Are Looking For: * Experience in hospitality or front desk leadership * Knowledge of the **Volux (hotel management system)** * Leadership profile and strong communication skills * Organization and accountability * Problem-solving ability and guest interaction skills * Flexible availability Benefits That Make a Difference: * On-site meals * Transportation allowance or fuel assistance * Life insurance * Unimed health plan (after 3 months – spouse and children) * Odontoprev dental plan (after 3 months) * SESC membership * Quarterly performance bonus * Daily bonus Compensation: starting at R$4.000,00 per month Benefits: * Medical assistance * Dental assistance * Fuel assistance * Free parking * Profit-sharing * Life insurance * Transportation allowance Work Location: On-site