Commercial Manager

Description

Job Summary: Strategic Commercial Operations Manager focused on delivering excellence in guest experience and achieving commercial results, leading the front desk team and managing group, corporate, and event reservations. Key Highlights: 1. Strategic involvement to ensure excellence in guest experience 2. Leadership and development of the front desk and support team 3. Focus on group bookings, corporate clients, and events **OPEN POSITION** We are seeking a **Commercial Operations Manager** to act strategically, ensuring excellence in guest experience and directly contributing to the operation’s commercial results. **Key Responsibilities:** * Ensure excellence in guest service, guaranteeing quality, satisfaction, and loyalty; * Lead and develop the front desk and support team; * Strategically engage in commercial activities, with a focus on **group bookings, corporate clients, and events**; * Align guest experience with sales outcomes; * Be responsible for operations at the **Central Operations Hub (NOC)**; * Monitor performance metrics and propose continuous improvements. **Desired Profile:** * Prior experience in customer service management or hospitality; * Leadership-oriented, organized, and strategically minded; * Strong communication skills and results-driven mindset; * Experience in corporate and event services is a plus Employment Type: Full-time CLT Compensation: Starting from R$4\.500,00 per month Benefits: * Medical insurance * Dental insurance * Fuel allowance * Free parking * Life insurance * Transportation voucher