**Description** The IT Support Technician is responsible for providing technical support and responding to service requests related to computer and printer maintenance, installing and configuring operating systems, and managing network infrastructure. **Responsibilities and Duties** ü Provide user support across all locations, both in person and via telephone; ü Perform installation and maintenance of computers, mobile devices, and other peripherals; ü Configure corporate mobile devices according to manager requests; ü Proactively manage and monitor service tickets with vendors, ensuring timely resolution and maintaining clear communication with users; ü Enter invoices and/or contracts into the BENNER system; ü Provide support for Windows and Microsoft Office; ü Format computers; ü Enforce security policies; ü Install software approved by TRANSMARTINS; ü Provide user/driver support for the Mobile application; ü Assist with daily departmental routines; ü Monitor and respond to service tickets in the GLPI system; ü Maintain organization and accuracy of the performance indicator spreadsheet, providing reliable data for departmental decision-making; ü Join machines to the domain; ü Assist in maintaining network infrastructure; ü Actively pursue continuous improvement through participation in training programs and acquisition of new knowledge, applying them to daily work routines; ü Create and maintain manuals, technical documentation, and training videos. **Requirements and Qualifications** – Technical education in Information Technology, Computer Networks, or related fields. – Proficiency in technical support and user assistance. – Basic knowledge of hardware and software, including device installation and configuration. – Familiarity with Help Desk tools and ticket management systems. – Strong verbal and written communication skills. – Ability to work collaboratively in teams and solve problems.