Senior Customer Success Analyst

Description

Job Summary: We are looking for professionals passionate about customer service who value the customer experience, to join a dynamic and innovative environment. Key Highlights: 1. Dynamic and innovative environment 2. Valuation of ideas 3. Professional development and well-being Description: We are seeking professionals eager to make a difference in our relationship with customers and contribute to mutual growth. If you are passionate about customer service, possess strong communication skills, and value the customer experience, this is your opportunity. Here, you will find a dynamic and innovative environment where your ideas will be valued and you can enhance your competencies. Join a team that believes in people's potential and the power of collaborative work. Come experience transforming our customers' success while simultaneously advancing your career in a place that prioritizes professional development and well-being. If you identify with this proposition, don't hesitate—submit your application now! We look forward to meeting you! Responsibilities and Duties * Manage a large and diversified portfolio, focusing on efficiency and standardization. * Monitor the customer journey through structured processes, automations, and defined rituals. * Track adoption, engagement, and key metrics, triggering interventions when necessary. * Conduct checkpoints and QBRs with customer coordinators and operational teams. * Identify risks, signal trends, and propose action plans for correction or acceleration. * Record information in the CRM/CS Tool and ensure a reliable history. * Act as a bridge between customers and internal departments to align expectations and improve operations. Requirements and Qualifications * Strong autonomy in managing a high volume of accounts. * Ability to transform data into clear diagnostics and practical recommendations. * Proficiency in funnel, engagement, and SaaS operational metrics. * Skill in conducting tactical QBR routines and performance analyses. * Consultative mindset focused on retention, efficiency, and result predictability. * Ability to organize processes, propose improvements, and sustain scalable practices. Requirements * Bachelor's degree completed in Business Administration, Marketing, Communications, or related fields. * Minimum of 2 years of experience in Customer Success, consultative support, or account management. * Experience with high-volume models, automations, and SaaS operations. * Solid knowledge of funnel metrics (CPL, conversion, velocity, ROI). * Excellent communication, organization, critical analysis, and time management skills. 2512060202191368406