Job Summary: Responsible for ensuring operational efficiency and alignment with commercial goals, supervising units and developing teams with a focus on customer service and sales. Key Highlights: 1. Supervise operations and standardize procedures and customer service 2. Support and develop teams, providing continuous guidance and training 3. Ensure communication and alignment between management and stores Hello, we are Metropax!! Founded 49 years ago with the purpose of embracing with love and for love. We believe memories should be eternalized, and we have built our story through tributes that honor each individual's life journey. Our actions go beyond words and permeate every stage of our service. Love is life. Value the present and eternalize life memories alongside us. With these objectives in mind, METROPAX is seeking energetic individuals to become part of enchanting stories. **What You’ll Do in Practice:** Responsible for ensuring all units under your supervision operate efficiently, aligned with commercial goals and defined standards. **Main Responsibilities:** * Supervise store operations, ensuring standardization of procedures and customer service. * Monitor performance indicators, such as service response times, results control, and commercial targets. * Support teams in sensitive situations, providing guidance on conduct, approach, and other necessary feedback. * Conduct frequent visits to units to assess organization, compliance, and adherence to internal protocols. * Develop staff by promoting continuous training on customer service, plan sales, and professional conduct. * Monitor commercial campaigns and support result-driven initiatives aligned with company strategies. * Act as the liaison between management and stores, ensuring clear communication, process alignment, and follow-up on unit requirements.
João Silva
Indeed · HR
João Silva
Indeed · HR
