General Manager of Medical Clinic

Description

Job Summary: Manage the clinic administratively, operationally, and in terms of personnel, ensuring efficiency, organization, and quality of care. Key Highlights: 1. Overall management of the clinic and its daily operations 2. Leadership and development of administrative and customer service teams 3. Ensuring excellence in the patient experience Position: Administrative and People Manager (General Manager of the Clinic) Department: Administration / Operations Reporting to: Partners / Clinical Director Direct Reports: Reception, administrative team, operational finance, clinical support ⸻ Position Objective Oversee the clinic’s administrative, operational, and people management, ensuring efficient operations, internal process organization, high-quality patient care, and team alignment with goals and guidelines set by the partners. Act as the overall operations manager, responsible for integrating administrative, commercial, and customer service functions. ⸻ Main Responsibilities 1\. Clinic General Management * Ensure smooth daily clinic operations. * Coordinate administrative, reception, customer service, and physician and other service provider support functions. * Organize and optimize internal processes to improve efficiency and productivity. * Monitor operational KPIs and propose continuous improvements. * Support partners in implementing the clinic’s strategic decisions. ⸻ 2\. People Management * Lead, organize, and develop the administrative and customer service teams. * Conduct recruitment, selection, onboarding of new employees, as well as offboarding. * Conduct monthly performance evaluations and provide feedback to the team. * Promote training and standardization of service delivery. * Ensure a healthy organizational climate aligned with the clinic’s culture, including weekly meetings. * Manage work schedules, vacations, and team organization. ⸻ 3\. Administrative Management * Supervise the clinic’s administrative routines. * Organize documents, contracts, and internal processes. * Ensure compliance with internal policies and procedures. * Support operational financial management (billing, control of administrative expenses, and coordination with accounting). * Supervise vendors and service contracts. * CHECK EMAIL INBOX DAILY AND WHATSAPP⸻4\. Patient Experience * Ensure excellence in patient care at every stage. * Supervise reception, appointment scheduling, and patient care workflows. * Address conflicts or sensitive situations involving patients. * Implement process improvements to enhance the patient journey. ⸻ 5\. Executive Support * Serve as an administrative and organizational point of contact for partners. * Prepare managerial reports and operational information. * Track clinic goals and ensure operational execution across all areas. * Support expansion initiatives or structural improvement projects. ⸻ Requirements * Bachelor’s degree in Administration, Hospital Management, Human Resource Management, or related fields. * Prior experience in administrative or operational management. * Experience leading teams. * Preferred experience in medical clinics or healthcare settings. Compensation Model (Suggested) Model: PJ (Individual Entrepreneur) Fixed compensation: R$ 6,000 to R$ 8,000 (depending on experience) Variable compensation (optional): * Quarterly bonus based on clinic targets * KPIs such as: * Revenue growth * Patient satisfaction * Operational efficiency Employment type: Freelance / PJ Contract duration: 12 months Payment: R$6,000.00 – R$8,000.00 per month Education: * Currently pursuing or having interrupted undergraduate studies (preferred) Experience: * General clinic management (mandatory) * People management (mandatory) Work location: On-site Application deadline: 04/08/2026