Front Cashier Supervisor

Description

Job Summary: Supervise cashiers, manage customer service flows, resolve transaction issues, and ensure store procedure compliance. Key Highlights: 1. Cashier operator supervision and training 2. Customer flow management and problem resolution 3. Support in customer service and ensuring process compliance **Understand Your Mission:** * Supervise cashier operators, including task allocation, performance monitoring, providing training when necessary, and ensuring procedures are followed; * Request system access for new cashier operators and customer service staff; * Ensure cashier operators follow standard procedures, including cash handling, accurate transaction processing, and issuing receipts or proof of purchase; * Supervise customer change disbursement and ensure sufficient change is available at the register to support cash transactions; * Resolve issues related to transactions, incorrect pricing, product returns, and other matters arising during cashier operations; * Manage customer flow at checkout areas to prevent long queues, especially during peak hours. This may include appropriately allocating cashier operators based on demand; * Ensure no cash exceeds the permitted limit at the front counter or treasury without proper deposit into the store safe; * Assist cashier operators with all requests, including discounts, cancellations/voiding of invoices/receipts, change replenishment, register closing, among others; * Supervise merchandise return and exchange processes, ensuring operators comply with store policy; * Contact responsible departments to resolve systemic instability issues negatively impacting operations (e.g., submitting IT tickets, coordinating with Credit and Finance teams); * Manage weekly cashier shift schedules, making adjustments as needed according to operational demand; * Guide teams on company processes and initiatives through daily briefings or as information needs arise; * Determine which registers will be opened and authorize their closing; * Provide support whenever necessary and intervene in customer interactions involving heightened emotions, always aiming to deliver the best possible shopping experience; * Support the Customer Service Supervisor in cases involving agreements and opening legal support tickets. **To Join Our Team, You Must Have:** * Completed high school education; * Familiarity with cashier operations, products, and point-of-sale systems; * Knowledge of return and exchange policies. **Benefits Package:** * Medical assistance; * Dental assistance; * Life insurance; * Wellhub; * On-site meal allowance; * Basic food basket; * Christmas basket; * Progress bonus; * Extended maternity and paternity leave; * Transportation allowance or parking; * All Adeo – annual free shares linked to overall company performance.