Job Summary: Customer Success Analyst to manage B2B customer experience, monitor outcomes, and ensure success with our solutions. Key Highlights: 1. Develop strategic relationships with clients in a B2B environment. 2. Monitor the customer journey and ensure a positive experience. 3. Contribute to customer retention, satisfaction, and development. **Customer Success Analyst \| Grupo Escalar** --------------------------------------------------- Are you **organized** and interested in building strategic client relationships within a **growing B2B environment**? Then this opportunity may be your next career step. At **Grupo Escalar**, the **Customer Success Analyst** role is designed for professionals who wish to directly manage customer experience—tracking results, identifying improvement opportunities, and ensuring customers achieve success with the company’s solutions. **Your Day-to-Day Responsibilities** ---------------------------------------- You will be responsible for managing a **portfolio of clients**, engaging in relationship-building and providing strategic support throughout their journey. You will also organize information, lead progress review meetings, and assist clients in using Escalar’s solutions. Your key responsibilities include: * Monitoring customer journeys and performance to ensure a **positive experience**. * Leading progress review and results alignment meetings. * Tracking **performance indicators** and identifying improvement opportunities. * Compiling reports, materials, and client-related information. * Collaborating closely with internal teams to ensure **cross-departmental alignment**. * Contributing to **customer retention, satisfaction, and development**. **What We’re Looking For** -------------------------- * Bachelor’s degree **completed or in progress** in Business Administration, Communications, International Relations, Commercial Management, or related fields. * Strong verbal and written communication skills. * Organizational skills, attention to detail, and ability to **manage multiple priorities**. * Interest in topics such as **customer relationship management, customer experience, business processes, and data analysis**. **Preferred Qualifications** ---------------- * Prior experience in **customer service or client management**. * Proficiency in **Excel or data analysis tools**. * Experience with **CRM platforms**. **Employment Type** ------------------------- **CLT (Consolidated Labor Laws)** **Hybrid work model**. From **Monday to Thursday, 8:00 AM to 6:00 PM**, and **Friday, 8:00 AM to 5:00 PM**. **Benefits** -------------- * Transportation Benefit (**CAJU Card**) * Meal Allowance (**VR**) * **TotalPass** * **Smartben** (electricity bill discount) * **PAE** (psychological support program) * **Day Off** * Discounts on **Undergraduate and Graduate Programs (Anhanguera)** * **Monthly cultural event**
João Silva
Indeed · HR
João Silva
Indeed · HR
