Join Simpress, the leading IT outsourcing company in Brazil! What drives us is our mission: to make our customers' lives easier. We operate in an innovative environment that demands agility and delivery. We value continuous learning and offer opportunities for every professional to grow, take ownership of their career journey, and accelerate their professional development. If you resonate with our way of being, join our \#Simlovers team! **Responsibilities and Duties** **What are the requirements?** * Completed technical education and/or undergraduate studies underway in fields related to IT or electronics; * Driver's license category B; * Personal vehicle in good operating and maintenance condition. **What do we seek?** * Ability to work in a dynamic environment; * Self-managed and committed profile. **What will be your challenges?** * Perform corrective and preventive maintenance, as well as install printers and multifunctional devices at Vallourec facilities located in the interior of Minas Gerais state. Travel will be conducted using your personal vehicle. When not traveling, your work base will be Vallourec’s Barreiro unit plant. * Provide technical support for printers and/or multifunctional devices on black-and-white (BW) and color equipment; * Address service requests according to the contractual SLA and provide timely responses to customer requests; * Strictly adhere to the customer’s scheduled preventive maintenance plan for equipment; * Generate service checklists for Vallourec plants requiring this documentation; * Additionally, you must comply with defined processes for each service, including closing service tickets via the system, generating necessary documentation to characterize cases of improper usage for subsequent budget preparation, among others; * Monitor service tickets; * Provide support and act within the Document Center (reprographics area) during the absence of the primary operator or when the operator is unavailable; * Maintain the client’s equipment park, ensuring Simpress equipment remains clean and operational; * Deliver appropriate support and guidance aligned with Simpress standards to clients regarding machine and equipment usage; * Report any abnormalities at the client site to your Leader/Supervisor immediately if they may jeopardize contract profitability or continuity; * Identify and propose potential service improvement opportunities; * Support the procurement department; * Submit reports to your Leader/Supervisor upon request; * Collect meter readings during billing periods; * Manage inventory control; * Respond to customer requests and incidents; * Maintain a clean and organized workplace; * Support activities assigned by your Leader/Supervisor; * Knowledge of IT / Networking; Electronics knowledge is a plus; * Consistent proactivity, creativity, ability to work under pressure, adaptability to frequent changes in routines, and willingness to embrace challenges. Interested? Apply now and join our \#SimLover team! **Requirements and Qualifications** **What are the requirements?** * Completed technical education and/or undergraduate studies underway in fields related to IT or electronics; * Driver's license category B; * Personal vehicle in good operating and maintenance condition. **What do we seek?** * Ability to work in a dynamic environment; * Self-managed and committed profile. **What will be your challenges?** * Perform corrective and preventive maintenance, as well as install printers and multifunctional devices at Vallourec facilities located in the interior of Minas Gerais state. Travel will be conducted using your personal vehicle. When not traveling, your work base will be Vallourec’s Barreiro unit plant. * Provide technical support for printers and/or multifunctional devices on black-and-white (BW) and color equipment; * Address service requests according to the contractual SLA and provide timely responses to customer requests; * Strictly adhere to the customer’s scheduled preventive maintenance plan for equipment; * Generate service checklists for Vallourec plants requiring this documentation; * Additionally, you must comply with defined processes for each service, including closing service tickets via the system, generating necessary documentation to characterize cases of improper usage for subsequent budget preparation, among others; * Monitor service tickets; * Provide support and act within the Document Center (reprographics area) during the absence of the primary operator or when the operator is unavailable; * Maintain the client’s equipment park, ensuring Simpress equipment remains clean and operational; * Deliver appropriate support and guidance aligned with Simpress standards to clients regarding machine and equipment usage; * Report any abnormalities at the client site to your Leader/Supervisor immediately if they may jeopardize contract profitability or continuity; * Identify and propose potential service improvement opportunities; * Support the procurement department; * Submit reports to your Leader/Supervisor upon request; * Collect meter readings during billing periods; * Manage inventory control; * Respond to customer requests and incidents; * Maintain a clean and organized workplace; * Support activities assigned by your Leader/Supervisor; * Knowledge of IT / Networking; Electronics knowledge is a plus; * Consistent proactivity, creativity, ability to work under pressure, adaptability to frequent changes in routines, and willingness to embrace challenges. Interested? Apply now and join our \#SimLover team! **Additional Information** Check out the benefits included in this journey: Profit Sharing Program (PLR): Above-market recognition, valuing achievements built together. Health and Well-being: Medical and dental assistance for employees and dependents; Telemedicine with no co-payment; Mental Health and Healthy Eating programs; Wellhub. Meal or Food Allowance. Birthday Day Off. Development: Sim Universidade — our corporate university offering courses and learning paths that foster continuous learning and professional growth; Educational partnerships with recognized academic institutions. Referral Program: Here, great referrals to join our team are duly recognized.
João Silva
Indeed · HR
João Silva
Indeed · HR
