Junior Support Analyst - Belo Horizonte

Description

Job Summary: Provide support to employees by analyzing and resolving issues, identifying IT incidents, and responding to IT service requests. Key Highlights: 1. Support and problem resolution for employees 2. Identification and management of IT incidents 3. Preparation of technical support documentation Responsibilities: Provide support to employees. Analyze and resolve reported issues. Identify incidents and recurring incidents. Respond to service request tickets. Prepare support documentation. Handle IT-related requests. Prerequisites: Proficiency in Microsoft Office Suite. Knowledge of SAP. Bachelor's degree in Information Technology or related field. Residency in Belo Horizonte and/or nearby regions. Minimum Education Level: Bachelor's Degree Desired Education: Information Technology, Bachelor's Degree * Life insurance * Health insurance * Transportation allowance * On-site meals