Job Summary: A Technical Support professional for construction and agricultural machinery, serving as a technical reference, performing diagnostics, on-site technical visits, and training, while managing communication with the factory. Key Highlights: 1. Serve as a technical reference and guide consultants and mechanics. 2. Conduct on-site visits and provide technical support in critical cases. 3. Maintain communication between the factory team and field mechanics. Description: * Completed technical education in Mechanical Engineering, Electromechanical Engineering, or related fields; * Experience in maintenance and diagnostics of construction and/or agricultural machinery (mechanical and electronic); * Experience in maintenance and diagnostics of engines; Desirable: * Completed undergraduate degree in Engineering; * Knowledge of practices applied in factory-dealer relationships (Dealer Standard); * Electronic diagnostic tools (diagnostic computers); * Specialized training on construction and agricultural machinery; * Certification in Diagnostic Methodologies; * Certification in Metrology. * Serve as a technical reference for consultants and mechanics, guiding them on customer service, diagnostics, and technical queries; * Conduct technical visits and provide on-site technical support to field mechanics, handling critical cases requiring in-depth problem resolution; * Guide field mechanics in performing tasks, advising them on the use of manufacturer-provided resources such as factory technical support platforms, knowledge library applications, etc.; * Prepare technical reports for critical cases, compiling information and evidence to support decision-making by company and factory management; * Record machine failures in the manufacturer's communication portal and perform follow-up, adhering to Dealer Standard requirements to achieve high scores in failure reporting; * Maintain communication between the factory Product Support team and field mechanics to align and expedite solutions for machine failures; * Conduct capacity-building training for the team; * Support the immediate supervisor on matters inherent to the role, presenting and discussing problems and irregularities to assist in defining procedures and actions to be taken; * Be accountable for the quality, reliability, confidentiality, and performance of resources, services, and information generated by tasks under responsibility; * Guide new employees on area-specific activities, accompanying and facilitating their adaptation process; * Stay updated on technological advancements relevant to the field to enhance professional competence and knowledge sharing; * Ensure proper maintenance of company assets, requesting maintenance, repair, and/or replacement whenever necessary; * Perform other related duties as directed by the immediate supervisor. 2512250202491862459
João Silva
Indeed · HR
João Silva
Indeed · HR
