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Job Summary: This professional will assist in the execution of telecommunications services, support teams, monitor field activities, and ensure service quality and deadlines. Key Highlights: 1. Assisting in the execution of telecommunications services 2. Monitoring field teams and activities 3. Verifying quality and deadlines of service orders * Support the execution of regional telecommunications services by dispatching teams, monitoring, verifying services, and controlling deviations. * Assist technicians with assigned tasks, monitor field services, and assign additional tasks upon completion of their routes, thereby achieving productivity targets while controlling deadlines and other service-level metrics. * Verify quality, deadlines, and other relevant aspects of service orders assigned to teams through customer contact. * Assist in resolving deviations in field-executed services by documenting issues and escalating to the immediate supervisor. * Provide technical support and dispatch operational teams using established techniques, standards, and information systems. * Perform other duties of similar nature, complexity level, and responsibility. Employment Type: Full-time, Permanent CLT Compensation: R$1.518,00 - R$4.209,28 per month Benefits: * Medical insurance * Dental insurance * Meal allowance * Food voucher * Transportation allowance
