Technical Support Assistant (Night Shift 12x36)

Description

Job Summary: We are seeking a Technical Support Assistant to provide primary customer support via chat and email, resolving inquiries and escalating issues to ensure customer satisfaction. Key Highlights: 1. Direct customer service and support 2. Identification and escalation of complex issues 3. Collection of feedback to measure product satisfaction We are looking for a Technical Support Assistant to join our team! **Your daily responsibilities will include:** Providing primary support to Meep's entire customer base via chat and e\-mail, assisting with inquiries and potential difficulties; Identifying more complex issues and escalating them to the appropriate technical teams for resolution; Gathering data, requests, and customer feedback to ensure product satisfaction; Accurately, clearly, and effectively logging all requests. Delighting our customers with exceptional service! **Working Hours:** 7:00 PM to 7:00 AM (12x36\) **Work Location:** Floresta/Belo Horizonte. **Technical Competencies:** Completed High School; Higher education or technical degree preferred; Experience in customer service (Chat and social media); Experience in Customer Success or Technical Support is desirable (a plus); Familiarity with Fintech, ERP, or Retail Systems companies is desirable. **We Offer:** **Salary:** R$2\.202,16 \+ night shift allowance; Flexible card: R$50.00 per working day; Unimed Health Plan; Sulamerica Dental Plan; Life Insurance; Transportation/Vehicle Fuel Allowance. JOIN US AND BECOME A MEEPER!