Description: * Provide support to franchisees, resolving questions, diagnosing issues, guiding on system features, performing necessary tests and adjustments in the system. * Route technical requests to Development and Certification teams, opening tickets and reporting problems or errors. * Lead the onboarding process for migrated units and monitor franchisees’ ongoing development, evaluating performance and results. * Monitor franchisees’ progress post-onboarding, providing continuous support and following up with those not using the system. Desired Requirements: * Prior experience in technical support. * Knowledge of support and communication tools. * Strong verbal and written communication skills. 2512180202551266635