Description: Working in the Support and Maintenance sector, providing Business Software Outsourcing (BSO) maintenance services for customizations of the TOTVS RM product line. Responsibilities and Assignments Maintenance of customizations for the TOTVS RM product line. * Technical support for customizations of the TOTVS RM product line. * Development and maintenance of internal automation tools. * Version compatibility management for customizations developed for the TOTVS RM product line. * Development of evolutionary improvements to the TOTVS RM product line customizations. * Handling service requests via our service desk, adhering to deadlines and service-level agreements. * Remote access and telephone contact with our customers for incident, problem, and request analysis. * Execution of functional and system testing on customizations. * Preparation of documentation and technical specifications. * Conducting customization assessments. * Customer interaction for negotiating delivery timelines for service requests. * Participation in customer-facing and internal meetings to map scenarios and requirements. Requirements and Qualifications * Education: Completed undergraduate degree in Computer Science, Information Systems, Computer Engineering, or related fields. Microsoft Development certifications are a plus. * Solid knowledge of object-oriented programming. * Experience in back-end development and .NET / C# development. * Experience with databases (SQL Server, Oracle). * Knowledge and experience with: * Visual Studio * Azure (Git and TFVC) * REST APIs and Web Services. * Angular, jQuery, JavaScript (JS/TypeScript), HTML5, and CSS3. * RM Lib – RM customization development library. * Strong communication and negotiation skills. * Focused, proactive, and creative thinker. * Ability to manage priorities and handle urgent situations. * Experience in DevOps environments. * Familiarity with test automation. 2512180202551107519