Junior Relationship Consultant

Description

Job Summary: The Relationship Consultant will be responsible for ensuring an excellent experience for customers, acting with empathy, agility, and a solutions-oriented approach. Key Highlights: 1. Passion for customer relationships and purpose-driven work 2. Focus on inclusion and respect for differences 3. Building genuine connections and providing humanized support Qualicorp has an unmissable opportunity for those who want to join a company that transforms lives through access to healthcare! If you are passionate about **customer** relationships, enjoy working with **purpose**, and wish to join a company that believes in **inclusion** and **respect** for differences, this position is for you! ✨ Here, every story matters—and yours could be the next one to join our journey. Responsibilities and Duties As a Relationship Consultant, you will be responsible for ensuring an **excellent** **experience** for our **customers**, acting with **empathy**, **agility**, and a focus on **solutions**. Your day-to-day work will involve challenges requiring attention, proactivity, and the ability to build genuine connections. Conduct proactive and reactive customer service via phone, e-mail, chat, and WhatsApp, offering comprehensive and humanized support; Identify opportunities to improve the customer journey and propose solutions contributing to the evolution of our processes; Record all interactions and updates in internal systems, ensuring organization and traceability; Support administrative tasks related to customer service, contributing to operational efficiency; Engage in customer retention efforts by understanding their needs and offering value-adding alternatives; Employment Type: Permanent CLT Compensation: R$1.518,00 – R$2.100,00 per month Benefits: * Medical insurance * Dental insurance * Childcare allowance * Profit-sharing program * Life insurance * Meal allowance * Food allowance * Transportation allowance Education: * Completed high school (Mandatory) Work Location: On-site