IT Assistant II

Description

Job Summary: Provide first-level IT technical support, including user assistance, software and equipment installation, and daily IT routine monitoring. Key Highlights: 1. User support and incident ticket registration 2. First-level technical support 3. Software and equipment installation and configuration **Job Description for IT Support Assistant II:** Respond to and log user incidents (in-person and via support channels); Provide first-level technical support; Install and configure software and equipment; Monitor IT daily checklists and routines; Escalate issues to Level 2/Level 3 when necessary; Assist in IT inventory control. **Requirements:** Completed high school (technical training or enrollment in a higher education IT program is preferred); Basic knowledge of Windows, Microsoft Office, networking, and remote support; Strong interpersonal and clear communication skills; Organizational skills and proactivity in following established processes. **Preferred Qualifications:** Experience with ticketing systems; Familiarity with ERP systems. **Position:** IT Support Assistant II **Salary:** R$ 2000.00 **Employment Type:** CLT (Consolidated Labor Laws) **Work Schedule:** Week 1: Monday to Thursday, 08:00–18:00; Friday, 08:00–17:00. No work on Saturday. Week 2: Monday to Friday, 08:00–17:00; Saturday, 08:00–12:00 or 09:00–13:00. **Work Location:** Av. Nossa Sra. de Fátima, 2090 - Carlos Prates **Benefits:** Health insurance - Unimed; Dental insurance - Odontoprev; Transportation allowance; Meal allowance of approximately R$400.00 per month; Life insurance (Multiseg); Birthday day off; Sesc partnership; University partnership; English course partnership. Job Type: Full-time CLT Compensation: R$2.000,00 per month Benefits: * Medical assistance * Dental assistance * Commercial partnerships and discounts * Life insurance * Meal allowance * Transportation allowance