Description: * Computer networks; * Operating systems; * Linux and Windows; * Technical English. The following will be considered as advantages: * Network security; * Google tools (Sheets, Docs); * Embracing the organizational identity of Brisanet Group; * Actively participating in organizational meetings and commitments, when requested; * Updating area indicators, when necessary; * Actively participating in organizational meetings and commitments, when requested; * Using individual and collective safety equipment, when required; * Performing other related duties as needed by the department and as directed by leadership; * Providing technical support to users for technical issues related to telephony, network, and/or internal systems; * Providing information and clarifications to users; * Receiving issues, recording incident details, and forwarding them to the department with the greatest expertise regarding the request, when necessary; * Monitoring the entire service lifecycle from initiation to resolution to ensure the issue is resolved. 2512200202551928986