Hospitality Host - ibis BH Savassi

Description

Job Summary: Focus on customer service, handling reservations, check-in/out, and providing support to deliver a unique and unforgettable experience. Key Highlights: 1. Opportunities for professional growth and development. 2. An inclusive environment that values the personality and culture of each individual. 3. Purpose-driven work, creating memorable experiences for guests. Accor is the global leader in hospitality, with more than 5\.600 hotels and 850\.000 rooms across over 110 countries. In Brazil, it operates well-known brands such as ibis, Mercure, Novotel, Pullman, and many others. Leveraging the strength of our teams and our diverse, holistic ecosystem of brands, experiences, and solutions, we are pioneering new paths to shape the future of hospitality—connecting cultures with sincere care. **\- Heartist® Culture** Everything we do comes from the heart. We believe in human connections and authentic emotions. **\- What We Offer** * **Professional Growth**: Training and development opportunities empower Heartists® to take ownership of their own professional growth. * **Inclusive Environment**: Accor provides equal opportunities and encourages Heartists® to bring their personality, culture, education, and religion to the team. * **Purpose-Driven Work**: Seize opportunities to create memorable experiences for our guests and make a positive, sustainable impact. * **Personal Recognition**: All Heartists® should enjoy their journey with us and know that we are committed to ensuring they feel valued for their contribution to the Group. Join us and become a Heartist®! Job Description **Objective:** Welcome and serve customers in accordance with the brand’s service style. Provide various information according to customer needs and essential departmental practices. Place customers at the “heart” of everything performed to deliver a unique and unforgettable experience, aligned with Accor’s Service Culture. **Responsibilities and Duties:** **Responsibilities and Duties:** * Handle reservations and assist customers via system, email, and telephone. * Greet guests in accordance with brand standards, providing information and support. * Perform check-in and check-out, verify identification documents and reservations, and comply with accommodation regulations. * Serve as the liaison between guests and other hotel departments, forwarding requests and resolving issues. * Monitor room availability and prevent discrepancies between reservations and occupancy. * Process payments, issue invoices, manage cash closing and control. * Promote loyalty programs and provide differentiated service to regular customers. * Maintain front desk organization, follow internal procedures, and support other departments when needed. Qualifications: **Minimum Requirements:** * High school diploma; * Proficiency in Microsoft Office; * Intermediate English. **Preferred Qualifications:** * Bachelor’s degree in Hospitality, Tourism, or related fields; * Experience in customer service and telephone support; * Advanced English and intermediate Spanish; * Relevant work experience. **Details:** * 12x36 shift schedule * 06:30 \- 18:30 Employment Type: Full-time CLT Benefits: * Medical insurance * Dental insurance * Life insurance * Meal allowance * Transportation allowance Work Location: On-site