HELP DESK ANALYST - Lourdes

Description

Job Summary: Professional responsible for incident ticket handling, triage, diagnosis and resolution of technical issues, software and system installation and updates, hardware support, and preventive maintenance. Key Highlights: 1. Incident ticket handling and technical support 2. Preventive maintenance of equipment and systems 3. User creation and permission management A recruitment and selection company is seeking a Help Desk Analyst in Belo Horizonte (Lourdes). **Responsibilities:** Incident ticket handling (via telephone, email, and tickets). Triage, diagnosis, and resolution of technical issues. Installation and updating of software and operating systems. Basic support for hardware and peripherals. Preventive maintenance (equipment, antivirus, etc.). Email account configuration. Knowledge of Microsoft 365 and Teams. User creation in Active Directory. Folder and file access permission management. Communication with internal and external users. Previous experience as Technical Support Technician, Technical Support Specialist, Support Analyst, or Help Desk Consultant may indicate alignment with some of the responsibilities of this position. Bachelor's degree in progress. Relevant experience required. **Compensation and Benefits:** * Salary: BRL 2,400.00 * Meal Allowance * Fuel Assistance * Transportation Allowance * Health Insurance * Dental Insurance * Banked Hours * SESC Agreement * Birthday Day Off **Additional Information:** * Employment Type: Permanent - On-site. * Duration: Full-time * Working Hours: Monday to Friday, from 08:12 to 18:00.