OPEN POSITION | Full Support Technician Location: Belo Horizonte Department: Technology Directorate Schedule: Monday to Friday, from 08:00 to 18:00 Work Model: On-site We are seeking a Full Support Technician to provide IT support, ensuring operational continuity, high-quality user assistance, and full functionality of corporate equipment and systems. Key Responsibilities * Analyze, diagnose, and resolve hardware- and software-related incidents, ensuring rapid restoration of user activities. * Perform preventive and corrective maintenance, configure computers and laptops, and install operating systems, drivers, and applications. * Provide remote support, including configuration and use of VDI environments (especially via Microsoft Remote Desktop). * Support users with VPN connections, performing diagnostics and troubleshooting. * Support internal and third-party applications. * Manage access to network folders, drive mappings, permissions, and basic connectivity validations. * Configure and validate machines on the corporate domain using Microsoft Intune and Entra ID. * Install and configure software required for the corporate and remote work (Home Office) environments, adhering to internal standards. * Meet operational goals and KPIs, including mass machine configurations, equipment replacements, returns, and loans. * Participate in ongoing training and capacity-building initiatives, pursuing best practices and continuous improvement in service delivery. Technical Requirements * Prior experience with computer (hardware) maintenance. * Basic to intermediate knowledge of Windows operating systems, networking, and corporate tools. * Experience in Service Desk or Technical Support is considered an advantage. * Ability to manage multiple tickets simultaneously. * Intermediate knowledge of: * MS-DOS / PowerShell / Scripts * Windows Server (user and object management) * Cloud computing, virtualization, VPN, VDI/WVD * Public-facing support for non-technical users Expected Behavioral Profile * Empathy and courtesy when assisting users. * Clear, concise, and assertive communication. * Organization and effective time management. * Logical reasoning and problem-solving focus. * Proactivity, discipline, and attention to detail. * Commitment to goals, KPIs, and continuous improvement. Minimum Education Level: High School (Secondary Education)