The E-commerce Assistant is responsible for supporting activities related to online sales operations, such as product listing, website information updates, customer service, and logistics support. This professional works collaboratively with the team to ensure smooth e-commerce operations and customer satisfaction. * List products on the website, including accurate and organized descriptions, images, and prices. * Assist in continuously updating the website to ensure information remains current and correct. * Respond to customers via chat, email, or phone, clarifying inquiries, providing product information, and assisting with the purchasing process. * Support inventory management by verifying product availability and assisting with organizing and controlling goods inflow and outflow. * Collaborate with the team in developing digital marketing strategies, such as promotional campaigns and initiatives to increase sales. * Track orders from purchase confirmation through to customer delivery, ensuring satisfaction and customer retention. * Participate in training and professional development sessions to stay updated on market trends and emerging technologies. * Collaborate with the logistics team in organizing and dispatching orders to ensure delivery deadlines are met. * Maintain positive relationships with suppliers and partners, consistently seeking optimal negotiation terms and conditions for the company. * Safeguard the company’s image on social media and other online channels by responding to comments and interacting with customers in a positive manner.