Customer Support Analyst

Description

Job Summary: We are seeking a professional to provide customer support, resolving inquiries and issues with empathy and agility, ensuring service quality and consistency. Key Highlights: 1. Collaborative and innovative environment 2. Real opportunity for learning and growth 3. Integration with a team that believes in the company's purpose We are a Digital Medical Accounting firm, founded with the purpose of simplifying accounting and financial bureaucracy for healthcare professionals. At Dr. Finanças, we combine technology with human-centered service, creating an environment full of opportunities for your career to take off. **Your day-to-day responsibilities** * Respond to our customers via chat, e-mail, or phone, resolving inquiries and issues with empathy and agility; * Log and track support tickets until final resolution; * Route requests to specialized departments, ensuring timely follow-up; * Provide clear and accurate information about our products and services. * Keep customer interaction records and case statuses updated in internal systems (CRM, ticketing tools, etc.); * Monitor KPIs such as response time, resolution time, and customer satisfaction; * Adhere to established service and communication standards to ensure quality and consistency; * Collaborate with Customer Success, Product, and Operations teams to resolve complex cases; **What we’re looking for:** * Strong written and verbal communication skills; * Organizational skills and sense of priority; * Empathy and patience when interacting with customers; * Education or coursework in accounting, administration, economics, or related fields; * Eagerness to learn and grow within a dynamic and collaborative environment; * Prior experience in customer service or technical support (preferred). **What we offer:** * A relaxed, collaborative, and innovative work environment; * Real opportunity for learning and growth; * Integration with a purpose-driven team that works together toward shared goals; * Wellhub; * Psicologia Viva; * Conexa Saúde; * Birthday day off; * Dr. Academy: Continuous development and training program. Employment type: Full-time Compensation: Starting from R$2.000,00 per month Selection question(s): * Would you accept working under the MEI/PJ (individual micro-entrepreneur or independent contractor) model? * What is your salary expectation considering the MEI/PJ contractual model? * Are you available to work at our office in Belo Horizonte/Estoril neighborhood?