Customer Service Assistant / Customer Support Center (CSC)

Description

Job Summary: We are seeking an organized, proactive professional with excellent communication skills to deliver customer service and digital commercial support, ensuring a premium and welcoming experience. Key Highlights: 1. Leading customer service and digital commercial support 2. Ensuring excellence and a high standard of service in every interaction 3. Conducting consultative online sales, supporting customers throughout their purchasing journey We seek an organized and proactive individual with excellent communication skills to lead our customer service and digital commercial support. This person will represent our brand in direct customer interactions, ensuring a premium, efficient, and welcoming service experience across all touchpoints. **Main Responsibilities** \- Respond to customers via WhatsApp, phone, and the company's digital channels \- Clarify questions regarding products, orders, deliveries, and services \- Conduct consultative online sales, assisting customers throughout their purchasing journey \- Serve as the operational owner of the company's customer support center (CSC) phone number \- Resolve customer requests and issues autonomously and promptly \- Forward internal matters to responsible departments and track their resolution \- Ensure excellence and a high standard of service in every interaction **Desired Profile** \- Excellent verbal and written communication skills \- Problem-solving and proactive mindset \- Organizational skills and attention to detail \- Ability to handle multiple simultaneous tasks \- Strong interpersonal relationship skills \- Affinity for customer-facing roles and sales **Preferred Qualifications** \- Experience in customer service for premium/luxury brands \- Familiarity with CRM systems, e-commerce platforms, or customer service tools \- Interest in design, decoration, and home-related topics Employment Type: Full-time CLT Compensation: Starting from R$2\.500,00 per month Benefits: * Medical insurance * Dental insurance * Food allowance * Meal voucher * Transportation allowance Selection Question(s): * Do you have easy access to the Vila da Serra neighborhood? (Mandatory) * Do you have proven experience in customer service (CSC) or e-commerce (preferably)? (Mandatory) Work Location: On-site