Customer Service Agent

Description

Job Summary: An operational opportunity to provide customer service and support to cooperative members, assist in financial operations, and promote the use of digital channels. Key Highlights: 1. In-person and remote assistance and support to cooperative members 2. Support in financial operations and promotion of digital channels 3. Collaboration with the team to achieve commercial goals and satisfaction **Description and Responsibilities:** **Working Hours:** 8:30 AM to 5:30 PM (Lunch Break: 1 hour) **Level:** Operational **Employment Type:** Permanent – CLT **Main Responsibilities:** Provide in-person and remote service to cooperative members, offering support and guidance regarding products, services, and electronic channels. Assist in account opening and maintenance, updating registration data, and formalizing financial transactions. Support product and service proposals by conducting document inquiries and verifications. Encourage the use of digital channels, guiding cooperative members on the secure use of tools. Support debt regularization and renegotiation in accordance with internal policies. Collaborate proactively with the branch team to help achieve commercial and satisfaction goals. Identify and report atypical financial activities according to internal and regulatory standards. **Requirements:** Minimum Education: Completed high school. Preferred: Currently pursuing a bachelor’s degree in Administration, Economics, Finance, or related fields. Prior experience in customer service or finance is desirable. Desired Knowledge: * Customer service and sales techniques. * Financial products and services. * Legislation governing the financial and cooperative sectors. * Basic knowledge of Central Bank of Brazil (BACEN) regulations. * Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). ANBIMA certification is an advantage. **Benefits:** Health and wellness initiatives, Seniority bonus, Medical assistance, Dental assistance, ANBIMA certification assistance – 100% reimbursement of exam fee, Childcare or babysitter allowance, Education assistance covering up to 80% of monthly tuition fees, Birthday day off, Commemorative events, Gympass – Partnerships with studios, gyms, and wellness apps, Annual Profit-Sharing Program, Development and Coaching Programs, Recognition for years of service with the cooperative, Life insurance, Telepsychology, Corporate University – Courses and training, Meal/voucher allowance