Customer Service and Support

Description

Job Summary: The professional will be responsible for customer support, ticket resolution, system monitoring, and documentation, ensuring the system operates flawlessly. Key Highlights: 1. Customer support via WhatsApp and email 2. System monitoring and diagnostics 3. Training and maintenance of the knowledge base . Resolution and follow-up of tickets within SLA using Freshdesk \* Customer support via WhatsApp and email \* Creation and validation of on-site technical service orders \* Service entry \* Customer service \* Incident registration and tracking \* Monitoring and diagnostics \* Ensuring perfect system operation \* Training and documentation \* Keeping the knowledge base up to date \* Internal support \* Collaboration with development teams Compensation: starting from R$2\.300,00 per month Benefits: * Medical assistance * Dental assistance * Meal allowance * Transportation allowance Work location: On-site