Customer Relationship Assistant

Description

Job Summary: Opportunity for a Customer Relationship Assistant at Rota Seguros, providing support to customers and brokers, recording service interactions, and managing post-sales activities. Key Highlights: 1. Start or advance your career in customer relationship management 2. Provide support and follow up with customers and brokers 3. Conduct post-sales activities and make calls to verify insurance plans Are you looking for an opportunity to start or advance your career in customer relationship management? Then Rota Seguros is the place for you! ?Position: Customer Relationship Assistant Responsibilities: * Provide telephone, WhatsApp, and email support to customers and brokers; * Send documents such as duplicate bills, membership cards, accredited network lists, statements, and others; * Record all service interaction details in the system; * Open and track support tickets in the system when necessary; * Perform real-time post-sales follow-up; * Call customers to verify the status of health and dental insurance plans, and optionally provide referrals or conduct sales. Requirements: * Proficiency in computer use; * Knowledge of Microsoft Office suite; * Strong communication, writing, and typing skills. Working Hours: Monday to Thursday: 8:45 AM to 6:00 PM Friday: 9:00 AM to 5:00 PM ➡️ Work Location: On-site in Belo Horizonte Join Rota Seguros! \#RotaSeguros \#JoinOurTeam \#JoinRota