Customer Service Assistant

Description

Job Summary: A professional responsible for customer service via phone, chat, and social media, focused on resolving requests and connecting with other company departments. Key Highlights: 1. Customer service across multiple channels 2. Coordination with other departments to resolve requests 3. Teamwork and proactivity Unit: **Head Office I Contagem** **Address:** R. José Afonso Barbosa Melo, 145 \- Cinco, Contagem. **Working Hours:** Monday to Friday: 8:00 AM to 6:00 PM. We are Patrus Transportes, a company that values people as its greatest asset and puts passion into every detail. Eye-to-eye interaction is a fundamental principle, and honoring our word as a guarantee reflects transparency and responsibility. We continuously seek the best paths and remain committed to achieving outstanding results. Are you interested and would like to join this team that works daily to keep Brazil moving—connecting industries and people? **Main Responsibilities:** * Customer service via telephone, including recording sales pickups and returns, tracking shipments, handling complaints, delivery acceleration requests, and other related tasks; * Coordination with other company departments and branches to resolve day-to-day customer-related issues; * Customer service via chat and other social media platforms. **Technical Requirements:** * Completed high school education; * Proficiency in computer applications such as Word, Excel, PowerPoint, Outlook, and internet usage; * Ability to work effectively in a team environment; * Strong communication and interpersonal relationship skills; * Responsibility and proactivity; * + Proactivity and ability to work independently. **Benefits:** * Unimed Health Insurance Plan * Dental Insurance Plan * On-site cafeteria * Transportation Allowance * Gympass * Baby Kit * School Kit * Christmas Kit * Private Pension Plan * Life Insurance **More than a transportation company—we are Patrus.** **Build your career with us!** Minimum Education Level: High School (Secondary Education)