ALLOS is a brand with a strong heritage. With nearly 50 years of experience, it has transformed the retail market in Brazil. We are a benchmark for excellence and innovation, built on the quality and trust that define our history. The new brand emerged ready for the future, following the merger between Aliansce Sonae and brMalls in 2023. Yet, this journey began much earlier. It all started with Aliansce, which inaugurated the first shopping mall in Brazil’s Northeast region—and the second in the entire country—in 1975. In 2019, the merger between Aliansce and Sonae Sierra gave rise to Aliansce Sonae, becoming the leader in shopping mall management in Brazil, with 32 properties. In 2006, brMalls was established, resulting in a portfolio of 30 assets across all five regions of the country. Thus, in 2023, ALLOS emerged from the convergence of two national powerhouses in the sector—uniting forces to become the most innovative platform for entertainment, lifestyle, services, and shopping. Our story continues, and we are ready to create moments that transform and impact people’s lives—fostering connections and opportunities. **Responsibilities and Duties** * Provide customer service; register incidents and interactions via the Operational System; * Provide general information regarding mall procedures, store locations, and app usage; * Communicate directly with retailers; * Manage Lost & Found procedures; * Update retailer and customer contact information in the system. **Requirements and Qualifications** * Completed High School education; * Basic Microsoft Office package proficiency. **Additional Information** What We Offer You * Meal and Food Allowance; * Transportation Allowance/Parking; * Health Insurance; * Life Insurance; * Gympass; * Birthday Day Off; * Annual Bonus; * Saber Online (internal learning platform); **Work Location:** Shopping Del Rey **Work Model:** On-site * **Shift Schedule:** 12x36 We exist to connect people with what matters—serving and delighting every day while creating transformative moments. In an ever-evolving world, we emerge as a powerful force for transformation—a legacy built on nearly 50 years of experience that reshaped retail in Brazil and cemented a trajectory of excellence and trust, establishing us as a market benchmark with a portfolio of 59 shopping malls across all five regions of Brazil. Our shopping malls are vibrant destinations, brimming with opportunities for entrepreneurs and innovative brands. With over 15,000 stores attracting more than 54 million visits per month, we create welcoming, safe, and inspiring spaces where each visit becomes a journey of discovery and connection. We craft physical and digital experiences that exceed consumer expectations and generate positive societal impact—with a long-term vision and sustainable outcomes for retailers and partners. Click here for more information on how ALLOS processes your personal data as a Job Candidate. **DIVERSITY, EQUITY AND INCLUSION** **ALLOS** is committed to creating and fostering a diverse workplace—one that welcomes individuals of all races, ethnicities, genders, backgrounds, life experiences, and profiles—prioritizing social inclusion, reducing inequalities, and implementing fair employment practices that promote equal opportunity. We expect all employees—regardless of role or hierarchy—to feel welcomed and guided by mutual respect. Our job openings are intended for individuals from diverse groups, including women, Black people, LGBTQIAPN+, persons with disabilities, and other underrepresented groups. **Attention:** ALLOS **does not charge any fees at any stage of its selection processes.** Be wary of job offers requesting payment for courses, fees, or materials.