Senior Support Analyst - Belo Horizonte

Description

Job Summary: We are seeking a motivated, proactive, and collaborative Senior Support Analyst with a passion for technology to ensure the performance and stability of our network infrastructure. Key Highlights: 1. Passion for technology and problem solving 2. Collaborative environment focused on innovation 3. Opportunity for professional growth and development We are looking for a **Senior Support Analyst** to join our team in **Belo Horizonte/MG**. We seek someone who is **motivated, proactive, and collaborative**, passionate about technology, enjoys solving problems, and is committed to ensuring optimal performance and stability of our network infrastructure. Here, we value individuals who **work well in teams, share knowledge, and pursue innovation daily**. If you have an analytical mindset, enjoy challenges, and want to grow with us, this opportunity is for you! **Responsibilities and Duties** **Responsibilities and Duties** ----------------------------------- * Monitor data link and telephony performance. * Perform remote testing and initial triage to detect potential failures. * Open and track support tickets, record information in systems, and keep customers informed about the status of recovery tickets. * Serve as an interface between customers and technical departments. * Escalate recurring issues from technical departments to expedite ticket resolution. * Provide both inbound and outbound customer support; * Perform support-related tasks such as troubleshooting, collecting detailed information about customer-encountered issues, and diagnosing the nature of problems—focusing on networks, telecommunications, routers, and switches. * Participate in conference rooms; * Facilitate customer site access when required; * Validate failure resolution with the customer; **Requirements and Qualifications** **Requirements and Qualifications** ------------------------------ **Education** * Bachelor's degree **in progress or completed** in **Information Technology, Information Systems, Computer Science**, or related fields. **Technical Knowledge** * Operating systems: **Windows and Linux**. * **TCP/IP networking**. * **Office Suite / Microsoft 365**. * **Computer hardware and maintenance**. * Basic understanding of **information security and backup**. * Knowledge of **Wi\-Fi networks**. **Behavioral Competencies** -------------------------------- * Ability to **analyze and solve problems**. * Strong communication skills and ability to **support end users**. * Organization and ability to **manage support tickets**. * Aptitude for **teamwork**. * Proactivity and interest in **continuous learning**. **Preferred Qualifications** ---------------- * Knowledge of **Active Directory**. * Experience with **monitoring tools and ITSM platforms**. * Entry-level IT certifications such as **ITIL, Microsoft, or CompTIA**. **Additional Information** **Benefits:** * Transportation Allowance or Fuel Assistance (symbolic payroll deduction of BRL 1.00) * Meal Voucher (symbolic payroll deduction of BRL 1.00) * Health and Dental Insurance * Life Insurance * TotalPass * Educational Partnership * Pet Care Benefit (benefit for caring for your pet) **Important Notes** **Work Model:** On-site – Belo Horizonte/MG **Schedule:** 12x36 Day Shift \- Flexibility to adjust shifts as needed **Compensation:** BRL 2\.581,17/month **Join Mamtech Tecnologia!** We are experiencing continuous growth and seeking talented, innovation-driven individuals to join our team. Here, you will find a collaborative environment, challenging opportunities that drive professional development, and the chance to build impactful solutions. If you seek career advancement and wish to work at a company that values people and technology, Mamtech is the right place for you! Apply now and help us shape the future together.