Customer Experience

Description

Job Summary: We are seeking a dynamic and proactive professional to work in Customer Success, focused on understanding customer needs and delivering effective solutions, as well as managing the customer experience. Key Highlights: 1. Transform the world with a focus on Customer Success 2. Develop customer prevention and retention strategies 3. Support continuous improvement of internal processes with a customer focus If you want to **\#transform** the world, join our Customer Success team! We seek a dynamic individual with strong communication and organizational skills, who is proactive, works autonomously, and is not afraid of challenges. Your Responsibilities and Challenges Will Include: * Understanding customer needs and delivering effective solutions; * Monitoring and analyzing Customer Experience metrics (NPS, Churn); * Supporting the development of prevention and retention strategies; * Conducting and ensuring the onboarding process remains appropriate for customers to generate satisfaction; * Monitoring customer experience throughout their journey in the office; * Supporting technical departments in managing customer experience and continuously improving internal processes; * Supporting the creation of action and improvement plans focused on the customer, with ongoing monitoring. Requirements: * Microsoft Office Suite (especially Excel and PowerPoint); * Prior experience in customer service or customer experience is desirable; * Complementary courses in customer experience are desirable; * Completed or currently pursuing a Bachelor's degree. We Offer: * Opportunity to build an exponential future at Lacerda Diniz Sena in partnership with other company employees; * Hybrid work model (in-office and remote); * Parking; * Language school partnership; * Discounts at educational institutions, restaurants, and partner establishments; * Training sessions led by industry-leading professionals; * Happy hours and various celebrations (birthdays, June Festivals, Halloween, Happy Hour, etc.). Lacerda Diniz Sena is an inclusive company that values **\#diversity!** All our positions are open to underrepresented groups.