Customer Service Supervisor

Description

Job Summary: Supervise and monitor the daily operations of the telesales team, ensuring goal achievement, monitoring service quality, and supporting employee development. Key Highlights: 1. Leadership and management of telesales teams 2. Results-oriented mindset and continuous improvement 3. Analytical and organizational skills **Description:** ---------------- Supervise and monitor the daily operations of the telesales team; Ensure achievement of goals and performance metrics; Monitor service quality and team performance; Deliver feedback and support employee development; Conduct alignment meetings, training sessions, and operational guidance; Track results and prepare performance reports; Ensure compliance with internal processes, policies, and guidelines; Serve as the liaison between the team and management. **Benefits:** * Meal Allowance: BRL 31.43 per day * Symbolic Basic Food Basket: BRL 80.00 per month * Transportation Allowance or Fuel Allowance * Life Insurance * Unimed Health Plan * Gyampss – Wellhub * Day Off * Partnership with Open English * Scholarships of up to 40% for undergraduate programs at Faminas * No deductions for benefits (Transportation Allowance or Fuel Allowance, Meal Allowance or Food Allowance) * Work Format: On-site | Santo Agostinho, - BH * Working Hours: 40 hours per week (day shift) **Requirements:** ----------------- * Prior experience in supervising or leading telesales teams; * Knowledge of commercial routines and performance metrics; * Skills in leadership, communication, and organization; * Analytical profile with a results orientation; * Completed high school education (a college degree is a plus). * Desired Competencies: * Leadership and people management; * Strong communication and negotiation skills; * Proactivity and sense of responsibility; * Focus on results and continuous improvement; * Ability to work under pressure.