Operational Supervisor

Description

Job Summary: Coordinate and supervise field teams, ensuring quality, productivity, and customer satisfaction through technical support and operational management. Key Highlights: 1. Field team leadership and development 2. Quality management and operational productivity 3. Activity planning and prioritization **Job Mission** Coordinate, assign, monitor, and supervise the execution of field team activities, ensuring compliance with operational schedules, service quality, proper use of company resources, and customer satisfaction, providing technical support to teams whenever necessary. **Job Responsibilities** * Ensure compliance with contractual deadlines and service level agreements (SLAs) established for each contract. * Ensure all teams begin their activities with the required materials, tools, equipment, and documentation to execute scheduled services. * Coordinate teams. * Ensure productivity and quality. * Ensure compliance with regulations. * Control resources. * Validate reports and close work orders. * Monitor working hours and travel. * Validate expenses. * Provide technical support. * Report deviations to the Coordinator. * + Develop daily, weekly, and monthly field team schedules. * + Assign work orders considering priority, location, complexity, team availability, and resource availability. + Monitor field activity progress and implement necessary adjustments. + Track productivity, quality, rework, and deadline compliance indicators. + Validate technical reports, checklists, photographic records, and work order closures. + Monitor field services through periodic technical visits. + Provide technical support to teams when necessary. + Control the use and maintenance of vehicles, tools, equipment, and measuring instruments. + Request materials and resources required to execute activities. + Participate in selection, onboarding, training, and evaluation of operational team members. + Conduct periodic meetings with teams for technical, operational, and safety alignment. + Prepare managerial reports on field operations. + Drive company vehicles for team supervision, technical visits, and meetings when necessary. + Monitor teams’ daily working hours, verifying time records, overtime, travel, and any incidents. + Review and approve travel expense reports, verifying supporting documentation, amounts, and compliance with company policies. Submit to the Coordinator the information required for payroll processing and expense reimbursement. + **Expected Profile** + Leadership and ability to develop people. + Organization and discipline. + Ability to plan and prioritize activities. + Ability to work under pressure. + Strong verbal and written communication skills. + Agility and ease in decision-making. + Ability to resolve conflicts and negotiate solutions. + Commitment to deadlines, quality, and results. + Systemic view of operations. + Proactivity and sense of responsibility. + Ethical and professional conduct.