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IT Leader

Indeed

Company

Job typeFull-time
Workplace typeOnsite
Experience levelNo experience limit
Education levelNo degree limit

Description

Job Summary: A professional to ensure the quality of administrative services and processes, act as the focal point between client and company, monitor KPIs, identify improvements, and manage a team. Key Highlights: 1. Strategic involvement in ensuring service and process quality 2. Essential focal point between client and company 3. Team management and development **Key Responsibilities:** * Ensure service and administrative process quality for low-complexity clients, meeting agreed SLAs and KPIs. * Act as the focal point between client and company, ensuring efficient communication and delivery of requests. * Monitor performance indicators and support monthly client presentations. * Identify process improvement opportunities to enhance productivity. * Manage consumables inventory and production closure for billing. * Manage a team of up to three people. **Requirements:** * Completed or currently pursuing a Bachelor's degree. * Must own a personal vehicle. * Preferred: Intermediate knowledge of Excel. Minimum Education Level: Bachelor's degree

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Posted by

João Silva

Indeed · HR

Location

João Silva

Indeed · HR

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