Description
Job Summary:
A professional to ensure the quality of administrative services and processes, act as the focal point between client and company, monitor KPIs, identify improvements, and manage a team.
Key Highlights:
1. Strategic involvement in ensuring service and process quality
2. Essential focal point between client and company
3. Team management and development
**Key Responsibilities:**
* Ensure service and administrative process quality for low-complexity clients, meeting agreed SLAs and KPIs.
* Act as the focal point between client and company, ensuring efficient communication and delivery of requests.
* Monitor performance indicators and support monthly client presentations.
* Identify process improvement opportunities to enhance productivity.
* Manage consumables inventory and production closure for billing.
* Manage a team of up to three people.
**Requirements:**
* Completed or currently pursuing a Bachelor's degree.
* Must own a personal vehicle.
* Preferred: Intermediate knowledge of Excel.
Minimum Education Level: Bachelor's degree