Quality Assistant - Contagem/MG

Description

Job Summary: We are seeking a Quality Assistant to evaluate customer satisfaction with the dealership in Sales and After-sales, ensuring customers are fully satisfied. Key Highlights: 1. Focus on delighting customers and valuing excellence in results 2. A welcoming and diverse environment 3. Continuous professional and personal growth We are a multi-brand group operating in the sale of new and used vehicles, accessories, vehicle financing (consortiums), fleet management, insurance, after-sales services across our network of dealerships, and vehicle leasing (mobility). We are looking for a **Quality Assistant** to **evaluate customer satisfaction with the dealership in Sales and After-sales via telephone surveys and emails, reporting survey results to responsible managers and identifying areas for improvement, thereby ensuring customers are fully satisfied.** If you are agile, customer-focused, and committed to excellence in results, join our ***team***! ***We are NewChase, and we grow together!*** **Responsibilities and Duties** * Record all customer feedback collected through surveys in corporate systems to alert managers and the executive team about improvement opportunities and customer perceptions regarding service delivery; * Conduct customer satisfaction surveys for Sales customers (those purchasing new vehicles) and After-sales customers (those receiving warranty-related services), via telephone calls or emails, generating reports summarizing both positive and negative customer feedback (RAC – Customer Service Complaint), to capture customer perceptions so that managers can promptly address dissatisfaction or low scores; * Resolve minor customer dissatisfaction related to the dealership’s service process—often arising from insufficient explanations—to ensure customers award the highest possible rating in the manufacturer’s survey; * Generate weekly or biweekly reports on conducted surveys for use in quality meetings with the Sales or After-sales teams, supporting continuous improvement in service and customer interaction processes; * Complete manufacturer- and company-provided in-person and web-based training courses according to the training schedule issued by the Human Resources Directorate, to ensure certification and maintain the manufacturer’s required performance index; * Maintain and safeguard equipment and tools provided for your role, commit to proper use of PPE (Personal Protective Equipment) and collective protective measures, demonstrating care for company assets to ensure resource preservation; * Keep your immediate supervisor informed about task progress under your responsibility, proactively seeking solutions to issues encountered, enabling effective managerial oversight; * Perform other duties as delegated by your area manager; * Respect the needs, integrity, expectations, and privacy of our customers, colleagues, third parties, suppliers, communities, institutions, and government bodies, ensuring compliance with the Group’s Code of Ethics. **Requirements and Qualifications** * Completed high school education; * Experience in Customer Service; * Conflict Management skills; * Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). *The \#NewChaseGroup is your place!* **Additional qualifications considered advantageous:** * Familiarity with Apollo and Syonet tools; * Experience working at automotive dealerships. **Additional Information** **What We Offer:** * Market-competitive salary; * Health insurance plan; * Dental insurance plan; * Meal or food allowance; * Transportation allowance; * Life insurance; * Wellhub (formerly Gympass) — extendable to up to 3 dependents; * Free telemedicine — extendable to spouse, children; * Psychological counseling — extendable to spouse, children; * Discounts on undergraduate, graduate, MBA, and fully online English courses; * Corporate University; * Long-service recognition program; * Maternity support program. **WE ARE THE NEWCHASE GROUP AND WE GROW TOGETHER** We are a national mobility group excelling in the automotive market, with over 30 years of service excellence and sustained growth. Founded in 1991 in Vitória da Conquista/BA, we now operate across 8 Brazilian states (Alagoas, Bahia, Ceará, Minas Gerais, Pará, Pernambuco, Sergipe, and Tocantins). Over the years, we have significantly expanded our operations, currently operating over 40 dealerships representing Toyota, Lexus, BMW, Mini, Audi, Volvo, Chery, Chevrolet, Hyundai, Volkswagen, and GNC Used Vehicles. Additionally, we operate the Customer Retention Center—the Group’s dedicated hub for digital strategy and monitoring. Learn more about our journey on our official website: https://www.gruponewchase.com.br/. **HERE AT THE GROUP YOU’LL FIND:** * A welcoming and diverse environment; * Continuous professional and personal growth; * Professional development programs. **JOIN US IN WRITING THIS STORY!** NewChase Group distinguishes itself through its constant pursuit of innovation and human-centered values, focusing all efforts on one purpose: “Delivering and providing our customers, employees, and partners with the best possible outcomes rooted in excellence—recognized for our \#SpeedAndQuality DNA.” We are market leaders among all manufacturers we represent!