Job Summary: We are seeking a Senior Support Analyst with solid experience in technical support levels N1, N2, and N3, operating in critical corporate environments and focused on excellence in user experience. Key Highlights: 1. High-level technical support in critical corporate environments 2. Expertise in incident resolution and VIP user support 3. Project and automation involvement with a focus on continuous improvement We are looking for a Senior Support Analyst to join our team at ENGEMON IT. As part of this mission, you will be responsible for delivering high-level technical support to our clients, ensuring all their needs are met efficiently and promptly. **Responsibilities** Professional with solid experience in technical support levels N1, N2, and N3, operating in critical corporate environments, with strong expertise in Windows and macOS, Active Directory administration, Group Policy Objects (GPO), Microsoft 365, Intune, and networking. Expert in incident resolution, problem analysis, advanced troubleshooting, and ticket management via ITSM, with hands-on experience supporting VIP users, including remote residential support. Project and automation involvement using Azure DevOps; management of print environments (NDD Print Server); maintenance and configuration of laptops, desktops, printers, and videoconferencing equipment. Profile oriented toward technical documentation, process standardization, continuous improvement, and excellence in user experience. **Behavioral Competencies** Analytical, proactive professional with strong communication skills and a problem-solving focus. Experience in corporate support and critical environments is considered a plus. **Technical Competencies** Technical support delivery at levels N1, N2, and N3. Administration of Windows and macOS environments. VIP user support, including residential support. Incident resolution and problem analysis. Ticket management via ITSM Atrium. Support for corporate systems and troubleshooting activities. Development of technical documentation and knowledge base. Active Directory and GPO administration. Microsoft 365 and Intune support and management. Execution and support of projects using Azure DevOps. NDD Print Server administration. Laptop and desktop maintenance and configuration. Printer and videoconferencing equipment configuration and support. Network and basic infrastructure support and configuration. If you are ready for a challenge that combines technical responsibility with significant client impact, this is the perfect opportunity for you. Minimum Education: Bachelor’s Degree * Meal Allowance * Life Insurance * Health Insurance * Dental Insurance * Totalpass * Transportation Allowance