IT Analyst and Governance Specialist

Description

Job Summary: A professional to work in IT governance, ensuring the application of guidelines, policies, and frameworks while promoting strategic alignment between technology and business. Key Highlights: 1. IT governance work focused on strategic alignment 2. Support for the execution of high-quality IT services and deliverables 3. KPI monitoring and process management for continuous improvement We are seeking a professional to perform, under supervision, activities of limited complexity related to IT governance practices, ensuring the application of guidelines, policies, and frameworks; promoting strategic alignment between technology and business; managing risks; ensuring regulatory compliance; and enhancing the efficiency of IT service and resource management. **Responsibilities and Activities** ---------------------------------- * Support the execution of **IT services and deliverables**, ensuring **timelines, standards, and quality**. * **Define/monitor processes, indicators, and controls**; collaborate in **audits** and **continuous improvement initiatives**. * **Adherence to frameworks** (COBIT, ITIL, ISO 20000\) and alignment with organizational objectives. * **Monitor KPIs** for services, performance, and process maturity. * Provide technical support regarding **network/telephony**, **cloud/servers**, and **end-user computing**. * Analyze **supplier proposals and contracts**; support **vendor management** and SLAs. * Identify **recurring incidents** and support **Problem Management** for definitive actions. * Perform **Change Management**: assess changes/issues per guidelines and testing requirements. * Participate in **committees/forums**, contributing technical analyses and recommendations. * Develop **management reports and dashboards** (risks, controls, compliance). * **Maintain governance documentation** and propose **best practices and innovation**. * Carry out other related activities. **Requirements (Mandatory)** ----------------------------- * Completed **Bachelor's degree** in Information Systems, Computer Science, Engineering, or related fields. * **+4 years** of experience in IT governance * Knowledge of **end-user computing**, **Windows Server/Linux**, **networking**, and **telephony (mobile/fixed)**. * Experience with **ITIL, COBIT, Balanced Scorecard (BSC), agile methodologies**, and **service/project management**. * **Advanced knowledge of IT Governance and Management**. * **Basic knowledge of Corporate Finance** and **IT Quality Management Systems (QMS)/IT audits**. * **Power BI** (dashboards/indicators). **Behavioral Competencies** -------------------------------- * **Strategic thinking** and **systemic vision** • **Ownership mindset** • **Cooperation** * **Focus on internal patients/customers** • **Clear and assertive communication** * **Proactivity** and **critical thinking** • **Negotiation skills** • **Results orientation \& continuous improvement** * **Continuous development** • **Humanization** **Differentiators (Desirable)** ----------------------------- * Certifications in **ITIL/COBIT/ISO** * Experience with **ServiceNow/Jira Service Management** * **BPMN** and process modeling