Job Summary: We are seeking a Technical Support Technician for on-site and remote support, equipment maintenance, and customer support—ensuring quality, agility, and excellence. Key Highlights: 1. Excellent on-site and remote technical support 2. Preventive and corrective maintenance of equipment, including medical devices 3. Installation, configuration, and training on portfolio products Job Description: We are looking for a Technical Support Technician to join our team. The professional will be responsible for conducting on-site and remote technical support, preventive and corrective maintenance of equipment, customer support, installations, testing, and technical follow-up—ensuring quality, agility, and excellence in service delivery. Organized, proactive, with strong communication skills and the ability to resolve technical issues and interact effectively with customers. Responsibilities: * Respond to service requests, providing on-site and remote support * Support internal departments such as Service, Quality, Supply Chain, Sales, and Production * Conduct site inspections or equipment installation assessments at customer locations * Document technical procedures and solutions * Prepare reports and service orders * Perform equipment installation and removal at customer sites * Carry out preventive maintenance on equipment * Install and configure software and operating systems * Deliver technical training on portfolio products * Provide remote and on-site technical support * Diagnose hardware and software issues * Perform corrective and preventive maintenance on medical equipment * Travel for on-site technical support as required Requirements: * Completed technical course in Electronics, Automation, Electrotechnics, or related fields * Experience in technical support and customer service * Knowledge of medical imaging diagnostic equipment, such as X-ray, CR, DR, Dry, and MG systems * Knowledge of electronic circuits * Valid Brazilian driver’s license (Category B) * Familiarity with operating systems, driver installation, video configuration, and BIOS settings * Willingness to travel nationally and internationally, as operationally required * Knowledge of Windows and/or macOS operating systems * Ability to troubleshoot hardware and software issues * Strong communication and interpersonal skills * Ability to work collaboratively and under pressure.
João Silva
Indeed · HR
João Silva
Indeed · HR
