Receptionist

Description

Job Summary: We are seeking a proactive and communicative receptionist to ensure a welcoming and organized experience, contributing to patient satisfaction and retention. Key Highlights: 1. Operates as part of a network with over 30 years of history 2. Focuses on patient experience and retention 3. Proactive, communicative, and results-oriented profile We are looking for a versatile receptionist with a proactive, communicative, and results-oriented profile. We seek someone who learns easily, adapts quickly, and wishes to grow alongside the company. You will be responsible for ensuring a welcoming, organized, and respectful experience—from the patient’s first contact through post-appointment follow-up—directly contributing to satisfaction and retention. You will work at the **Rede Odonto Venda Nova** clinic, a unit of a network with over 30 years of history and presence in 9 Brazilian states. **Location:** Venda Nova – Belo Horizonte/MG **Schedule:** Monday to Friday – 8:00 AM to 5:00 PM / Saturday – 8:00 AM to 12:00 PM **Requirements:** * Completed high school; * Experience in customer service. **Main Responsibilities:** * Provide multichannel customer service (phone, WhatsApp, SMS, and e\-mail) courteously and efficiently; * Greet patients, direct appointments, and clarify inquiries; * Ensure a welcoming experience from initial contact through post-appointment follow-up; * Schedule, confirm, and reschedule appointments; * Track exams, follow-up visits, and treatment stages; * Create and update patient registrations; * Organize physical and digital documents within the system; * Coordinate prosthetic orders with laboratories; * Contact patients who missed appointments or discontinued treatment; * Support initiatives to acquire and schedule new patients; * Promote clinic campaigns, promotions, and activities; * Receive and record payments; * Present contracts, clarify questions, and collect signatures; * Negotiate outstanding balances to achieve financial recovery and patient retention; * Open and track support tickets with internal departments (Finance, Marketing, HR, etc.); * Maintain organization and smooth operation of the reception area. Minimum Education: High School Diploma (Secondary Education) * Transportation Allowance * Meal Allowance * Bonus for achieving targets