Job Summary: We are seeking a professional to monitor activities, analyze indicators, and optimize processes within a company that values development and innovation. Key Highlights: 1. Opportunity to acquire knowledge and professional development 2. Focus on continuous process improvement and indicator analysis 3. Integration into a growing COC team We work tirelessly to connect people. Therefore, working at VERO is the ideal opportunity for those who enjoy challenges. More than that, it is an opportunity to acquire knowledge and develop within a forward-looking company. Our COC team is growing—please see below for more information about this position. **Responsibilities and Duties** * Responsible for monitoring the activities of the rescheduling and customer visit confirmation team; * Analyze indicators and track the effectiveness of implemented procedures; * Review and improve processes within the assigned functional area. **Requirements and Qualifications** * Completed high school education; * Basic computer skills; * Prior experience in customer service is desirable; * Flexibility regarding work schedule; * Good diction and agility; * Customer service experience is a plus. **Additional Information** #### **Working Hours:** **Monday to Friday****9 AM to 7 PM** #### **and Alternate Saturdays** #### **We Offer:** * Profit-Sharing Program (PPR) * Medical and Dental Assistance * Meal and Food Allowance * Life Insurance * PAS (VERO Social Assistance Program) * One day off during your birthday month * Corporate University * Totalpass (Discounts on Gyms/Sports) * Childcare Assistance * Assistance for Children with Disabilities * Internet Allowance This position is open to candidates with disabilities (PCDs). At VERO, we value Diversity because we believe it is essential to share ideas and diverse perspectives to provide the representation our customers need! VERO values Privacy and Personal Data Protection. The candidate’s personal data will be processed in accordance with our Privacy Policy available on our website https://verointernet.com.br/politica\-de\-privacidade/, under the dedicated section “WHEN YOU APPLY FOR ONE OF OUR JOB OPENINGS”. We are **VERO**, Born from the combination of service quality and agile customer support to simplify the world for each customer. Today, VERO ranks among the largest broadband providers in Brazil, serving over one million subscribers. Our purpose is to lead the (r)evolution in customer experience—beyond connectivity alone. It is not just about doing more, but about doing better. Our services serve as bridges enabling people to access knowledge, entertainment, and high-quality, high-speed interactions. We know every person has their own world—and we pay attention to what their world needs. **VERO—As big as your world!**